Think FOR Your Customer provides a sophisticated framework to help today’s time poor business person understand the key principles behind building relationships with customers by taking the stressors out of their customers lives. 

In Think FOR Your Customer you will discover:

• how to “read” customers
• how to approach customers appropriately
• how to delight your customers
• how to build loyalty and trust
• how to think FOR your customers
• how to become the preferred place for your customers to visit

Changing the face of customer service

As the world is changing, life is changing and customer service is changing.  Failure to change could result in your business becoming an historical statistic.

When it comes to customer service today, most businesses don’t get a second chance.  New customers judge your business on the first ten seconds in your establishment.  They judge your services, your team, your products and your ability to meet their needs often even before they speak to anyone.  If your business does not meet their expectations they will either leave or they will not return.  They will go to your competition.  96% of customers do not complain, they just go elsewhere.

The challenge today is to become the business of choice of customers.  How do you do that?  You do it by providing outrageously good service, the type of service that gets customers talking about you to their friends and relatives, and creating a positive buzz in your marketplace.

• How do you create a positive buzz?
• What is outrageous customer service?

Everyone says they provide good service, but ask the consumer and they will tell you a very different story.  Most service today is average at best and does not create loyal customers let alone advocates who will go around talking about how great you are.

John and Linda Stanley’s latest book is based on their combined 50 years of international experience working with some pretty amazing companies helping them to become even better.  Think FOR Your Customer is a distillation of their analysis of what turns an average company into an amazing company that customers will rave about.

Think FOR Your Customer is an easy to read, and easy to use tool to help you and your team delight your customers and grow your business into an outrageously successful business that turns customers into advocates and keeps them coming back for more.

Turn customers into advocates for your business.

Softcover - 127 Pages - ISBN 0-9750118-1-2

Click here to download  page sample or click below to view pages.