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| Frequently Asked Questions |
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- How to search?
- The product information screens
- How to write your own reviews
- Tell a friend
- Why Create an Account
- Your shopping basket
- How to get through the checkout
- Payment options
- Product in stock
- How to keep Track of your order
- Our Unlimited Warranty
- Shipping Your Order
- Privacy Policy
- Changing Personal Details
- Shopping Security
- How to search?
If you're looking for something specific in Bob's Books shop, you can find it using the Search panel on the left hand side of the page. Here's how... Type a word into the search box, for example, Paco Underhill then hit enter key! You will be presented with all the products from the departments that match the word you entered.
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- The product information screens
Once you have found something you're interested in, you can get a more detailed description by looking at the product information page. You can do this by either clicking on the thumbprint picture on the shop front page e.g. Why We Buy; or by clicking on the 'details' button. Both will direct you to the product information page, where you can find out more information about your chosen item. The product information page contains lots of useful info, including a samples and pricing info.
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- How to write your own reviews
Want to write a review of your own? Well now you can! To submit your review of a product simply click on the write a review button on the product information page (at bottom). Just fill in the form and click on the Submit review! button, we'll do the rest.
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- Tell a friend
Found a product you want? Why not send the details to a friend! On the product information page click on the tell a friend button (on the right side). Fill in the boxes, click send and we will send them all the information they will need on this product.
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- Why Create an Account
Registration is free to anyone, it will only take 2 minutes of your time to fill in the details. Even if you do not intend to buy today, then registering will allow your details to be stored for use when you next log into the page. Saving you time in the future. On registration you will also be entitled to free membership to the Bob's Books community. This includes: the latest news, product releases, often before the official launch.
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- Your shopping basket
The shopping basket is similar to the one you'd use in your local supermarket. You can add as many items to it as you like, or remove products if you change your mind. The shopping basket allows you to hold on to items that you might want to buy whilst you continue to browse around our shop.
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- How to get through the checkout
If you decide you're ready to buy, just make sure that the quantities, product names and price are correct. Then you're ready to proceed to the checkout by clicking on the go to checkout button. If you're new to Bob's Books you will need to register, you can do this by going to the click here to register! link and completing the short form. Once you've created an account, you can return to My Basket to complete your order. To proceed to the checkout, click on the go to checkout button. You will be asked to log in so enter your email address and password, then click continue. The contents of your basket will now be displayed. If you are satisfied that all the details are correct, i.e. quantities, product names and price, follow the on-screen instructions and select your choice of payment.
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- Payment options
We accept MasterCard, Visa, Bankcard and AMEX. Credit Card payments are processed through our online secure Commonwealth Bank Merchant services account.
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- Product in stock
The availability of items at Bob's Books is indicated on the product page of each item.
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- How to keep Track of your order
Once you have completed an order, you can check on its progress by clicking on the My Account button at the top or by clicking 'Order history' on the top right corner of the shop page. This will list any orders you have made and show the status of individual items.
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- Our Unlimited Warranty
Bob's Books offer an unlimited, unconditional money back guarantee on all our products. If you are un-happy with your purchase, we will happily exchange it for another or refund your money.
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- Shipping Your Order
All books are shipped from our Australian fulfillment centre located in Perth, Western Australia. Books are shipped via Australia Post Delivery Service. To find out the delivery charge and delivery time for any product, simply click on the CHECKOUT button and the next page will display the delivery charges.
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- Privacy Policy
Bob’s Books Online respects your rights to privacy under the Privacy Act 1988 (Cth) and is required to comply with the national privacy principles in respect of the collection of personal information from individuals
On our website, you can order products or subscribe to our services such as our online newsletter. The sort of personal information that may be collected from these pages includes your name, address, email address, telephone number, fax number and credit card information.
At our website we do not use cookies to collect your personal information. They are only used to complete an order on our site, by sending a 'cookie' to your browser. A cookie is a small file which contains a piece of text identifying your browser to our site. It is commonplace for online shopping sites to send a cookie. The cookie, by itself, only tells us that a previous Bob’s Books customer has returned. It does not tell us who you are, your email address, or any other personal information.
The cookie is required to enable us to manage the shopping basket and the titles you are ordering. For example, if you leave the site while shopping, the cookie ensures your basket details remain until you return to the site.
We have also provided a facility whereby your delivery details and other essential ordering information are stored on our site with your first order, so you do not have to re-enter this information with each new order. The cookie enables us to provide this service.
We may use your information to enable us to fulfil any online orders you may place, to send you our newsletter by email or to keep you up to date with new titles and special offers and events by email. Please note that Bob’s Books customers can remove themselves from the distribution list by simply typing “remove me” in the subject line of a reply email.
We will not without your prior consent disclose personal information collected about you on this website to any other party except in the case of our carriers to whom we supplier your name and address details, as well as any particular delivery instructions you have given us. We do not sell or rent any customers lists.
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- Changing Personal Details
You may access all of your personal information that we hold by clicking on the ‘My Account’ icon on the Bob’s Books homepage. Within this section you will be able to view and change any of your personal details, account history and un-subscribe to our email notifications.
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- Shopping Security
At Bob’s Books we consider the security of your information to be of paramount importance. We have implemented security measures designed to provide the peace of mind you should expect when purchasing goods over the Internet.
No credit card information is stored on the Bob’s Books website. When you submit your credit card information for payment you are actually submitting it directly to the Commonwealth Bank of Australia via a secure connection.
Please note that while Bob’s Books Online uses its best endeavours to protect all such information at all times, we cannot be held responsible for unauthorised access to the information.
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About Us
