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52 Terrific Tips Guaranteed to Improve Your Selling and Service
Jurek Leon
US$32.95
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Ready-to-use articles for newsletters, magazines, team meetings and in-house coaching sessions. Topics covered include attitude and motivation, customer service, dealing with difficult people, marketing and promotion and sales tips all written in Jurek Leon’s practical, easy to read style.
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Branded Customer Service
US$43.95
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This book shows that delivering branded customer service-service that supports and extends companies' brands-can be an especially distinctive and powerful competitive advantage. This book shows how to infuse an entire organization with brand values and create a recognizable style of service that reinforces brand promises and brand images.
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Customer Relationship - Case Study (free)
US$0.00
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Customer Retention (free)
US$0.00
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Customer Service - How to make customers feel good
Patricia Cameron-Hill & Dr Shayn
US$159.50
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People tell us how difficult it is to provide Customer Service training to their staff. Time is a big issue, especially trying to cater for casual or part-time staff. Then there is the question of what to teach and how best to do it so it is (relevant and) ongoing....... we have the answer.
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Customer Service From Hell
Phil Slater
US$54.95
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Bad service is commonplace-even from honest and well-meaning businesses and organisations (including government and quasi¬ government). Every day, around the world, millions of unfortunate people become victims of bad service: time-wasting service which leaves them frustrated and unhappy.
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Drop Everything for the Customer (DVD)
Tom O'Toole
US$216.70
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An inspirational guide for business - large and small. Tom is passionate about customer service. His approach is point-blank, his methods simple and easy to learn. He lives what he preaches, and his customers keep coming back time and time and time again.
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Making Dough with Tom O'Toole - DVD
Tom O'Toole
US$217.80
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This is a 15-minute DVD case-study of Tom O’Toole’s Beechworth Bakery. In a town with a population of 3,700, three hour’s drive from Melbourne, Beechworth Bakery has a staff of over 60, and a turnover approaching $3 million!
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Mobilising Your Customer Sales Force
Paddi Lund
US$43.95
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Create a system for referrals ... and harness the power of your own Customer Sales Force! How Dr Paddi Lund made a 'By Invitation Only' practice and thrived - 'A' class customers on tap with no marketing or advertising and a locked front door.
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Terrific Telephone Techniques
Jurek Leon
US$32.95
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Terrific Telephone Techniques is more than a book. It is a valuable resource to help you to build and maintain the reputation of your company.
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The Absolutely Critical Non-Essentials
Paddi Lund
US$32.95
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Systemise the 'Little Things' in your business and deliver an incredible experience about which customers will rave! How Dr Paddi Lund focused on the 'Critical Non-Essentials' in his business and created one of the most talked about professional service business in the world.
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The Future is Customer Service
Kym Illman
US$27.45
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Real-life service success stories PLUS proven strategies you can use!
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The Original Paddi Audio Story
Paddi Lund
US$65.95
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The Original Paddi Audio Story - Hear Paddi tell his story in his own words to an enthralled audience. When he first started speaking at events, Paddi didn't use any slides ... just his vivid imagination and unique story telling style. This recording is a perfect introduction to Paddi's philosophy.
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Tricky Customers - How to stay cool under pressure
Patricia Cameron-Hill & Dr Shayn
US$159.50
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Many behaviours qualify as tricky. Customers may be impatient, rude, ungrateful, complaining or just hard to please. This program gives a simple plan for dealing with tricky customers.
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Why Customers Come Back
Manzie R. Lawfer
US$32.95
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Why Customers Come Back is not about slogans, banners, or promotions It is about discovering and utilizing specific activities that will make your customers buy again and again...and tell the world why everyone else should buy from you too!
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Think FOR Your Customer
John Stanley
US$32.95
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Think FOR Your Customer provides a sophisticated framework to help today’s time poor business person understand the key principles behind building relationships with customers by taking the stressors out of their customers lives.
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Why We Buy
Paco Underhill
US$21.95
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For those in retailing and marketing, Why We Buy is a remarkably fresh guide, offering creative and insightful tips on how to adapt to the changing consumer. For the general public, Why We Buy is a funny and sometimes disconcerting look at our favourite pastime.
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Building the Happiness Centred Business
Paddi Lund
US$21.95
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Business, Happiness, and Money. They've never mixed … until now! This book describes how Brisbane, Australia, dentist Dr Paddi Lund turned his dental practice into a happiness centred business, and has lots of lessons for any business, large or small.
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Call of the Mall
Paco Underhill
US$27.45
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The author of the international bestseller Why We Buy -- praised by The New York Times as "a book that gives this underrated skill the respect it deserves" -- now takes us to the mall, a place every American has experienced and has an opinion about.
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