Terrific Telephone Techniques is more than an e-book. It is a valuable resource to help you to build and maintain the reputation of your company.
This easy-to-read, practical workbook brings together all the questions asked, issues explored, and answers given during more than 100 Telephone Techniques courses conducted by Terrific Trading over several years.
It covers the steps you and your team need to take to consistently provide terrific service over the phone, and includes exercises and discussion points to help you implement improvements in your workplace.
Topics include:
Communicating with clarity over the phone
Guidelines for professional telephone behaviour
Questioning technique and listening skills
What to do when the customer isn't listening
Cutting short over talkative customers without offending them
Mobile phone etiquette
Dealing with difficult calls
Don't just read this e-book. Use it as a tool to safeguard the reputation of your business.
If you would like to view the entire contents page as a PDF ...... click here
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